Refund policy

Refund and Cancellation Policy

Last updated: November 12, 2026

Thank you for shopping at Dealsies. We want you to be happy with your order. This policy explains how order cancellations, returns, exchanges, and refunds work.

How to contact us

Email jeff_hinrichs22@yahoo.com with your order number. If your request is about damage, a defect, a wrong item, or a lost package, please include clear photos or other proof when you have them. If you have not received a refund when you expected one, email us at the same address.

Dealsies 10727 Old Lockhart Road, Austin, TX 78747

Please do not mail returns to this address. It is our business contact address, not a return address. If we ever need you to send an item back, we will email you specific return instructions first.

Order cancellations

You may cancel your order within 12 hours of purchase for a full refund, as long as we have not already submitted it to our fulfillment partner. Email us as soon as possible at jeff_hinrichs22@yahoo.com. Once the order has been processed or shipped, it can no longer be canceled, but you may request a refund or return after delivery under this policy.

How to request a refund or return

You have 30 days from the date your order is delivered to request a change-of-mind refund or return. Email us at jeff_hinrichs22@yahoo.com with your order number and the reason for your request. Do not mail any item back until we have sent you instructions.

Returns are not required in most cases

Because our products are usually fulfilled from overseas, return postage can cost more than the item itself. For that reason:

We do not require you to ship an item back for a change-of-mind refund on items priced under $30, as long as you request the refund within 30 days of delivery and the item is unused and in its original condition.
If an item arrives damaged, defective, or is not what you ordered, we will refund or replace it based on photo proof. We will not require you to ship the item back unless we specifically ask you to.
For items priced $30 or more, email us within 30 days of delivery if you have changed your mind. If a return is needed, we will send instructions and a return address. We will not ask you to pay more in return postage than the item is worth, and we may refund you without a return instead.

Do not send items to our business address, or to any other address, unless we have given you written return instructions.

Return condition

When a physical return is requested, or when you ask for a change-of-mind refund, items must be unused and in their original condition, with original packaging when possible.

For hygiene reasons, items that are worn against the skin — including earmuffs, socks, and similar items — must be unworn and in resalable condition. We cannot accept change-of-mind refunds for worn earmuffs, socks, or similar items. This does not apply if the item is damaged, defective, or not what you ordered.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or is not what you ordered, contact us at jeff_hinrichs22@yahoo.com within 14 days of delivery and include a photo of the issue. We will replace the item or issue a refund at no cost to you. We usually do this without requiring you to ship the item back. If we do ask you to send it back, we will cover return shipping.

Change-of-mind refunds

If you simply changed your mind, you may request a refund within 30 days of delivery, as long as the item meets the condition rules above.

For items priced under $30, we will refund the item price without requiring you to ship the item back.

Original outbound shipping charges are not refunded on change-of-mind refunds unless we made an error. If your order qualified for free shipping, there is no outbound shipping charge to refund.

Lost packages

If tracking shows no movement for 30 days after the item shipped, or if the package has not been delivered within 14 days after the end of the estimated delivery window, contact us at jeff_hinrichs22@yahoo.com. After we investigate, we will either reship the item or issue a refund.

Holiday orders

We cannot guarantee delivery by a specific holiday or event date. Please see our Shipping Policy for estimated timeframes. A late holiday delivery, by itself, is not a reason for a refund if the order is still in transit within the estimated window, but we will help if a package is lost or arrives damaged, defective, or incorrect.

How refunds are issued

Refunds are issued to the original payment method in U.S. dollars (USD).

If we do not require a return, we will refund the item price within 5 to 10 business days after we approve your request, plus any additional time your bank or card issuer may need.

If we do ask you to send an item back, please allow 5 to 10 business days after we or our fulfillment partner receive and inspect the return for the refund to be issued, plus any additional time your bank or card issuer may need. If the return is going to an overseas warehouse, it can take several weeks for the package to arrive for inspection, so the refund will take longer than a domestic return would.